Minimum Order :
Minimum order is 1 x 20' container but 1 x 40' is more recommended
Delivery Time :
In order to facilitate us for your better serve order, it would be good if we could have your sale program of 12 months, revised every three months. This will allow us to makes our production schedule for having a better delivery time. Also it is very important for you to reconfirm the order 8 weeks prior to the shipping date.
Prices are always base on FOB-Surabaya port of delivery and for full container load (FCL) only. For less container load (LCL) there will be an extra charge for handling and additional packing materials.
Our prices are for single color, for mixed colors or bicolor there will be an extra charge. We use to review all our prices every six months and if there it has been increases in raw materials and labor, the percentages of it will be added. Any increase will have a three months notice period.
We can accept Customer Own Color on customer color sample. We will try our best to match the color. However, we cannot guarantee 100%. It is also normal that the color for rattan pole is not exactly the same as rattan wicker though we use the same color formula, due to the different ability of absorption of the two materials.
our cushion price is included white calico cover, without fabric. For customer own fabric we have to charge additional sewing fees which are stated in our Customer Own Material/COM price.
Our glass is not tempered for tempered glass there is an additional charge and also for beveled glass.
Load ability :
Load ability mentioned on price list is only approximate and valid for single item in 1 X 40 container. For mixed or brand new items there it will be difference in plus or minus.
Our FOB Price has included packing materials. We use single corrugated carton wraped our furniture or carton box.
Exclusive design and custom model :
We always honor an agreement with customers. If you ask for exclusive design. We will not sell them to another customers. Just send us your design, complete it with the measurement your prefer then we will carry on
Changes and cancellation :
Changes and cancellation can be accepted only prior our scheduled production, if changes and cancellation are done during production of original order, it cannot be executed anymore.
Complaints due to the factory technical mistakes, can only accepted 8 weeks after the ETA (expected time of arrival) by showing the pictures of details of the problems. We replace the damage articles on FOB basis.
Please kindly address for your correspondences to our factory by facsimile or e-mail :
We hope that the above terms and conditions will bring us into the mutual benefits in partnership between our two companies. However, if you have something to ask, please feel free to contact us.