FAQ :

Minimum Order :
Minimum order is 1 x 20' container but 1 x 40' is more recommended

Delivery Time :
In order to facilitate us for your better serve order, it would be good if we could have your sale program of 12 months, revised every three months. This will allow us to makes our production schedule for having a better delivery time. Also it is very important for you to reconfirm the order 8 weeks prior to the shipping date.

Prices
Prices are always base on FOB-Surabaya port of delivery and for full container load (FCL) only. For less container load (LCL) there will be an extra charge for handling and additional packing materials.
Our prices are for single color, for mixed colors or bicolor there will be an extra charge. We use to review all our prices every six months and if there it has been increases in raw materials and labor, the percentages of it will be added. Any increase will have a three months notice period.

Payment :
Usually Payment are mode as follow :

1st Version :

Fully covered by Irrevocable Sight L/C :

Standard Chartered Bank - Surabaya Branch
Jl. Panglima Sudirman no 57.
P.O.BOX 6249, Surabaya 60271 - Indonesia
Ref. : PT. Ratania Khatulistiwa
Jl Greges Barat 17 A
Kecamatan Asemrowo
Surabaya 60183 - Indonesia
Tel : (62-31) 7493023, 7493024, 7480245

2nd Version :

Open Account :

40% Deposit upon the confirmation of the order
60% Cash on Delivery (COD) or T/T before shipment.
Please T/T payment though our bank.
Standard Chartered Bank - Surabaya Branch
Jl. Panglima Sudirman no 57.
P.O.BOX 6249, Surabaya 60271 - Indonesia
Ref. : PT. Ratania Khatulistiwa
USD - Acc.No : 021-000-3494-9
Rupiah - Acc.No : 021-000-3490-6

Finishing :
We can accept Customer Own Color on customer color sample. We will try our best to match the color. However, we cannot guarantee 100%. It is also normal that the color for rattan pole is not exactly the same as rattan wicker though we use the same color formula, due to the different ability of absorption of the two materials.

Cushioning :
our cushion price is included white calico cover, without fabric. For customer own fabric we have to charge additional sewing fees which are stated in our Customer Own Material/COM price.

Glass :
Our glass is not tempered for tempered glass there is an additional charge and also for beveled glass.

Load ability :
Load ability mentioned on price list is only approximate and valid for single item in 1 X 40 container. For mixed or brand new items there it will be difference in plus or minus.

Packing :
Our FOB Price has included packing materials. We use single corrugated carton wraped our furniture or carton box.

Exclusive design and custom model :
We always honor an agreement with customers. If you ask for exclusive design. We will not sell them to another customers. Just send us your design, complete it with the measurement your prefer then we will carry on

Changes and cancellation :
Changes and cancellation can be accepted only prior our scheduled production, if changes and cancellation are done during production of original order, it cannot be executed anymore.

Complaints :
Complaints due to the factory technical mistakes, can only accepted 8 weeks after the ETA (expected time of arrival) by showing the pictures of details of the problems. We replace the damage articles on FOB basis.

Correspondences :
Please kindly address for your correspondences to our factory by facsimile or e-mail :

Jl Greges Barat 17 A
Kecamatan Asemrowo
Surabaya 60183 - Indonesia
Tel : (62-31) 7493023, 7493024, 7480245
Fax : (62-31) 7482690
E-Mail : info@ratania.com

We hope that the above terms and conditions will bring us into the mutual benefits in partnership between our two companies. However, if you have something to ask, please feel free to contact us.

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